Conversational Capacity$150
$150
Organizations move at the speed at which people communicate effectively and solve problems collaboratively. That can get tricky when the pressure is on or when people have different opinions. Conversational Capacity® teaches people how to balance candor and curiosity to make informed decisions and find the best solutions, even in the most challenging conversations.
Overview Learning Design - 35 minutes (with Coaching & Reflection)
Overview:
| ACTIVITIES KEY CONTENT | |
| Discovering Conversational Capacity | – Welcome – Conversational Capacity At a Glance – What is Conversational Capacity? – The Conversational Capacity Model – Benefits and Risks – Learning Objectives |
| Minimize and Win Tendencies | – The Need to Minimize or Win – Leaving the Sweet Spot – Recognizing Minimize and Win Behaviors – Triggers |
| Catch It, Name It, and Tame It | – Catch It – Name It – Tame It |
| The Conversational Capacity Mindset | – Practicing a Learning-Focused Mindset – The Three Questions |
| The Conversational Capacity Skillset | – Candor Skills – Curiosity Skills |
| Applying Conversational Capacity | – Have a Game Plan |
| Summary & Coaching Session | – Review Learnings |
| Quiz | – Complete Quiz |
Delivery:
Online Modules: Self-guided online modules that allow learners to learn at their own pace. Online Overviews focus just on the key concepts and content to provide a summarized high-level understanding of each topic.
Coaching Session: 60 -minute coaching call to reinforce learning and create actionable ways to incorporate it into day to day actions.
Learning Objectives:
- Build Awareness
- Adopt a learning-focused mindset
- Recognize triggers
- communicate with confidence
Outcomes:
Engage Employees
Improve Productivity
Spur Innovation
Enhance Self-awareness
